Easy Returns
While we fully stand by every product that we sell, we understand that
sometimes you might change your mind or realize the product you
ordered wasn't exactly what you were hoping for.
That's why we offer a 30 Day Return Policy.
If you decide you want to return an item for any reason within 30 days
after receipt of your order, please email us at support@roastrituals.com with your order number and we will assist you.
If items are returned with visual signs of wear, or have any issues due to use will not be accepted and no refund will be given.
If you decide you want to return your order, please email us at support@roastrituals.com with your order number and we will assist you. We want to make this as simple of a process as possible for you.
Damages
If the product is damaged, you must make note of it immediately when
signing for delivery and send photos to support@roastrituals.com the day of
delivery.
Roastrituals will pay for shipping defective, damaged, or
incorrect merchandise at our cost.
Remember to keep all the original packaging for any items that need to
be returned. All returns need to be authorized by our customer service
department prior to being processed.
We will ensure you get the product you ordered, undamaged, as soon
as possible. Items that become damaged after use are non-refundable
unless specified under warranty.
Cancellations
If you would like to cancel an order, please email or call our customer
service team immediately.
Cancellations received before shipment will receive a full refund.
Orders canceled after items have shipped will follow our 30 Day Return
policy and will be subject to return shipping costs.
For more information on Shipping & Easy Returns pages.